Thank you for stopping by the PlanNet Marketing online store portal, powered by Innovative Marketing & Design's, FAQ section!  If you have a question that is not listed here, please email us for an answer at orders@innovativemarketinganddesign.com.  We will reply within 24 working hours.

 

WHAT ARE THE "FRIENDLY ORDER REMINDERS" THAT ARE NOTED IN THE CHECKOUT PROCESS FOR ALL ORDERS?

We do not ship to post office boxes. Please double check to ensure your shipping address does NOT include a post office box.

This order is bound by all Frequently Asked Questions (FAQ’s) which are listed under the FAQ section of the header on this website.

Please double check your email address below in the “Billing Section” of this order. If you type your email incorrectly, you will NOT receive an order confirmation or a shipping confirmation.

Please double check, if you have set up a user name and password for this website, that the email address you used is correct or you will not receive any communication in return from the website.

All correspondence on your order will come from orders@innovativemarketinganddesign.com. Please add us to your safe sender list.

All customizable items are non-returnable and non-refundable.

Please check the accuracy of what information you place in each personalization field for each item ordered. EXACTLY WHAT YOU PLACE IN EACH FIELD WILL PRINT.

Your order if charged to a credit card will be shipped by INNOVATIVE MARKETING AND DESIGN, the power behind the PlanNet Marketing webstore.

 

WILL I RECEIVE A TRACKING NUMBER FOR MY ORDER?

Yes, you will receive a tracking number via email on the day your order ships.

The tracking number will be sent from orders@innovativemarketinganddesign.com or production@innovativemarketinganddesign.com.  Please add both addresses to your safe sender list.

Many times our emails to you will go into spam.  If you are using @gmail.com, @aol.com, @ymail.com, @hotmail.com, @bellsouth.net, and @yahoo.com please double check your spam filters and junk files from a DESKTOP computer for the best practices in locating emails that are trapped in the email system.  We are not responsible for your email server nor your technical efforts to locate spam or junk emails.  Our system sends all order tracking confirmations to your email on file when your account is set up.

 

IF MY ORDER IS RETURNED TO SENDER FOR NON-DELIVERY BY WWW.UPS.COM OR WWW.USPS.COM, WHAT WILL HAPPEN TO MY ORDER?

www.ups.com non pickup:

United Parcel Service or UPS for short will make every attempt to deliver your order.  If you are not home to receive your order, UPS will place a call sticker on our door directing you to either A) an access point for pickup or B) will make another attempt to deliver your package the next day.

IT IS YOUR RESPONSIBILITY TO COMMUNICATE WITH UPS.COM ON YOUR ORDER.

Once a tracking number is emailed to you from orders@innovativemarketinganddesign.com or production@innovativemarketinganddesign.com it becomes your responsibility and ownership of the order.

If an order is not picked up at the access point within 3 business days your package will be returned.

If you are not home when UPS makes their next delivery attempt and the number of attempts exceeds 3 your package will be returned.

If your package is returned to our warehouse for non-delivery or non-pick up a $25.00 return and retrieval fee will need to be paid before your package is sent back. This fee will cover the additional shipping, label, printing, and labor to get your package back out to you.

www.usps.com non pickup:

United States Postal Service or USPS for short will make every attempt to deliver your order.  If you are not home to receive your order, USPS will place a call sticker in your mailbox directing you to either A) pickup your package at the nearest United States Postal Service Center or B) will make another attempt to deliver your package the next day.

IT IS YOUR RESPONSIBILITY TO COMMUNICATE WITH USPS.COM ON YOUR ORDER.

Once a tracking number is emailed to you from orders@innovativemarketinganddesign.com or production@innovativemarketinganddesign.com it becomes your responsibility and ownership of the order.

If an order is not picked up at the Unites States Postal Service Center within 7 business days your package will be returned.

If you are not home when USPS makes their next delivery attempt and the number of attempts exceeds 3 your package will be returned.

If your package is returned to our warehouse for non-delivery or non-pick up a $25.00 return and retrieval fee will need to be paid before your package is sent back.  This fee will cover the additional shipping, label, printing, and labor to get your package back out to you.

WHAT IF I AM NOT HOME TO RECEIVE MY ORDER?  WHAT HAPPENS TO IT?

www.ups.com non pickup:

United Parcel Service or UPS for short will make every attempt to deliver your order.  If you are not home to receive your order, UPS will place a call sticker on our door directing you to either A) an access point for pickup or B) will make another attempt to deliver your package the next day.

IT IS YOUR RESPONSIBILITY TO COMMUNICATE WITH UPS.COM ON YOUR ORDER.

Once a tracking number is emailed to you from orders@innovativemarketinganddesign.com or production@innovativemarketinganddesign.com it becomes your responsibility and ownership of the order.

If an order is not picked up at the access point within 3 business days your package will be returned.

If you are not home when UPS makes their next delivery attempt and the number of attempts exceeds 3 your package will be returned.

If your package is returned to our warehouse for non-delivery or non-pick up a $25.00 return and retrieval fee will need to be paid before your package is sent back.  This fee will cover the additional shipping, label, printing, and labor to get your package back out to you.

www.usps.com non pickup:

United States Postal Service or USPS for short will make every attempt to deliver your order.  If you are not home to receive your order, USPS will place a call sticker in your mailbox directing you to either A) pickup your package at the nearest United States Postal Service Center or B) will make another attempt to deliver your package the next day.

IT IS YOUR RESPONSIBILITY TO COMMUNICATE WITH USPS.COM ON YOUR ORDER.

Once a tracking number is emailed to you from orders@innovativemarketinganddesign.com or production@innovativemarketinganddesign.com it becomes your responsibility and ownership of the order.

If an order is not picked up at the Unites States Postal Service Center within 7 business days your package will be returned.

If you are not home when USPS makes their next delivery attempt and the number of attempts exceeds 3 your package will be returned.

If your package is returned to our warehouse for non-delivery or non-pick up a $25.00 return and retrieval fee will need to be paid before your package is sent back.  This fee will cover the additional shipping, label, printing, and labor to get your package back out to you.

 

WHAT HAPPENS IF MY PACKAGE IS LEFT AT MY FRONT DOOR AND IT IS NOT THERE WHEN I GET HOME?

You are responsible for your order at the time it ships from our warehouse or office locations.

All order packages ship either www.ups.com or www.usps.com.

A tracking number is sent to you within 24 hours of shipment of your order.

Please check your spam and or junk folder if you do not see your tracking number or order confirmation.

If either www.ups.com or www.usps.com delivers your package or leaves it unattended at your delivery location; you must be in touch with the carrier to resolve any issues with shipment.

If you find that either www.ups.com or www.usps.com leaves your package for you and it is not at your delivery location, please contact either carrier to initiate an investigation into your package.

If you have contacted your carrier and initiated an investigation of package; then please call our office at 770.431.0557 so we may also assist you.

If you authorize UPS to deliver your package by either A) signing the back of a call sticker releasing the package to be delivered without signature this one time or B) by having a call sticker on file for automatic delivery without signature until revoked, Innovative Marketing and Design or PlanNet Marketing are not responsible for your package should it be stolen or removed from your delivery area.  Please always sign for packages or have your package re-routed using either www.ups.com or www.usps.com which ever carrier is handling your package to a secure destination for delivery.

 

CAN I RETURN MY ORDER?

No, all sales are final on custom or personalized products which include all printed materials, unless our team makes an error in printing or pulling the wrong item for shipment.

No, all sales are final on hard goods and materials, unless our team makes an error in printing or pulling the wrong item for shipment.

Yes, if you purchased an apparel item and need to exchange it for another size.  Apparel is exchangeable only.  Customer must pay and ship the exchangeable product back to our headquarters address along with a copy of their order and instructions to: Innovative Marketing & Design; 4994 Lower Roswell Road, Suite 28; Marietta, Georgia 30068

 

HOW DO I EXCHANGE AN APPAREL ITEM?

Each apparel item has a size chart attached to it on the item detail page.  In some cases the size chart is under the main picture on the item detail page.  In some cases the size chart is in the item text description.

Apparel is exchangeable only.

The apparel item that needs to be exchanged must have all tags, not been worn, and come back in pristine condition.  Not tears, holes, makeup stains, or rips.

Customer must pay and ship the exchangeable apparel product back to our headquarters address along with a copy of their order and instructions to:  Innovative Marketing & Design; 4994 Lower Roswell Road, Suite 28; Marietta, Georgia 30068

Customer is responsible for the item until it is confirmed at our office.  We advise all clients to ship www.usps.com and use tracking services.

Once the item is confirmed received we will prepare for packaging a replacement size.

If the item shipping fee is less than $2.50 to send your apparel item back out to you Innovative Marketing & Design will send your item out immediately.

If the item shipping fee is more than $2.50 to send your apparel item back out to you Innovative Marketing & Design will send you a payment link for the additional shipping fees which must be paid before the item is released back out for shipment.

 

WHAT CREDIT CARDS DO YOU ACCEPT?

Currently we accept Mastercard, Visa, Discover, and American Express.

 

IS THERE A TIME LIMIT TO REPORT AN ISSUE WITH MY ORDER?

Yes, we will allow the user/ordering party/customer 5 business days from receipt of the product to call and initiate a report of issue with a product.  PLEASE REVIEW YOUR ENTIRE ORDER, EVERY CARD, EVERY PIECE, AND EVERY PRODUCT TO ENSURE THERE IS NO DEFECT OR DAMAGE IN YOUR PRODUCT.  If a concern, question, or issue is not reported within 5 business days of receipt, we will not be held liable any further.

At this time, the following guidelines are also in place:

All sales are final on custom or personalized products which include all printed materials, unless our team makes an error in printing or pulling the wrong item for shipment.  A reprint will be shipped immediately if our firm has made a mistake.

All sales are final on hard goods and materials, unless our team makes an error in printing or pulling the wrong item for shipment.  A replacement will be shipped immediately if our firm has made a mistake.